1. Introduction
This privacy policy (the "Policy") describes ChatExcel ("ChatExcel")'s practices with respect to personal data that is collected when you access ChatExcel.co (the "Site"), or access or use the ChatExcel services, applications, or platform through the Site, or by any other means (collectively, the "Services"). ChatExcel provides AI-powered spreadsheet analysis tools to help users analyze, explore, and understand their data through natural conversation.
As used in this Policy, “personal data” means any information that relates to, describes, or could be used to identify an individual, directly or indirectly.
Applicability: This Policy applies to personal data that ChatExcel collects, uses, and discloses, which may include: (i) data collected through the Services, (ii) data collected during the training of ChatExcel machine learning algorithms, (iii) data collected through ChatExcel’s websites, and (iv) data collected from third-party sources. Third-party sources may include, but are not limited to, public databases, commercial data sources, and the public internet. When you make purchases, we use third-party payment processors (such as Stripe) to collect credit card or other financial information. ChatExcel does not store your credit card or payment information, only confirmation that payment was made.
This Policy does not apply to the following information:
- Personal data about ChatExcel employees, candidates, and certain contractors and agents acting in similar roles.
Changes: We may update this Policy from time to time to reflect changes in legal, regulatory, operational requirements, our practices, and other factors. Please check this Policy periodically for updates. If any changes are unacceptable to you, you should cease interacting with us and using the Services. When required under applicable law, we will notify you of any significant changes to this Policy.
Definitions:
- You, Your: Refers to the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.
- Company, We, Us, Our: Refers to ChatExcel
- Usage Data: Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
ChatExcel is committed to protecting your personal data and ensuring that your privacy is respected. If you have questions or concerns about this Policy or your personal data, please contact us through the contact information provided on our Site.
2. Information We Collect
ChatExcel collects a variety of information to provide and improve its Services. Personal Data includes information you provide directly, such as your email address, user name, organizational details like your company title, and spreadsheet files, text prompts, and messages input into the Services. We may also collect technical information, including your IP address, usage data, and data gathered through tracking technologies like cookies. Additionally, we collect information you share through surveys or communications with ChatExcel.
Usage Data is automatically collected and includes details about your device and browsing activity, such as browser type, operating system, and screen resolution, as well as information about the features of the Services you use, the duration of usage, and the pages or functionalities accessed. Tracking technologies such as cookies and web beacons are employed to monitor user activity, improve the user experience, deliver personalized content, and ensure functionality.
ChatExcel uses the collected Personal Data for multiple purposes, including providing, maintaining, and enhancing our Services, managing your account and access to functionalities, and fulfilling contractual obligations such as purchases or other agreements. We may contact you via email, phone, SMS, or app notifications to share updates, security alerts, or Service-related information. Additionally, we may provide you with news, promotions, and information about products and services similar to those you have purchased or inquired about, unless you opt out.
Your data is also used to respond to inquiries, support requests, and feedback, as well as to evaluate or execute business transactions such as mergers or acquisitions. We analyze data to identify usage trends, assess the effectiveness of promotional campaigns, and enhance our Services, marketing strategies, and user experience. We may also use your information to ensure compliance with applicable laws and enforce our policies.
ChatExcel is committed to safeguarding your data and using it responsibly to provide you with a seamless and secure experience. If you have any concerns or questions regarding how we handle your data, please reach out to us through the contact information provided on our website.
We Do Not Train on Your Data: ChatExcel does not use your uploaded files, spreadsheet data, or chat conversations to train AI models. Your data is used solely to provide you with the Services you request and is never used to improve AI models or shared with third-party AI providers for training purposes. We respect your data privacy and treat all uploaded content as confidential.
3. Information Sharing
ChatExcel collects a variety of information to provide and improve its Services. Personal Data includes information you provide directly, such as your email address, user name, organizational details like your company title, and spreadsheet files, text prompts, and messages input into the Services. We may also collect technical information, including your IP address, usage data, and data gathered through tracking technologies like cookies. Additionally, we collect information you share through surveys or communications with ChatExcel.
Usage Data is automatically collected and includes details about your device and browsing activity, such as browser type, operating system, and screen resolution, as well as information about the features of the Services you use, the duration of usage, and the pages or functionalities accessed. Tracking technologies such as cookies and web beacons are employed to monitor user activity, improve the user experience, deliver personalized content, and ensure functionality.
ChatExcel may share your personal information in the following situations:
- With Service Providers, Third-Party Vendors, and Business Partners: We may share your personal data with these entities to perform tasks on our behalf, such as analyzing usage trends, providing customer support, processing payments, and improving our Services.
- For Business Transfers: If ChatExcel is involved in a merger, acquisition, financing, or sale of assets, your personal data may be transferred as part of that transaction.
- With Your Consent: We may disclose your personal data for other purposes with your explicit consent.
- With Law Enforcement and Legal Obligations: ChatExcel may disclose your personal data if required to do so by law or in response to valid legal requests from public authorities (e.g., court orders). Where permissible, we will notify you of such requests.
- To Protect Rights and Prevent Harm: We may share data to comply with legal obligations, protect the rights and property of ChatExcel, investigate potential misconduct related to the Services, and ensure the safety of users and the public.
ChatExcel retains personal data only as long as necessary for the purposes outlined in this Policy, including compliance with legal obligations, resolving disputes, and enforcing agreements. Usage Data may be retained for a shorter period unless it is used to enhance security or improve functionality.
Your personal data may be processed in locations outside your state, province, or country, where data protection laws may differ. By using the Services and submitting your data, you consent to its transfer. ChatExcel ensures that all transfers are secured and compliant with applicable regulations, employing adequate controls to safeguard your information during processing.
4. Data Retention and User Control
ChatExcel is committed to protecting your data and providing you with complete control over your information. We retain uploaded spreadsheet files and chat data only as long as necessary to provide you with access to your conversations and analysis history. You maintain full control over your data and can delete any uploaded files or chat sessions at any time through your account dashboard.
When you delete a file or chat session, it is permanently removed from our systems, including all associated data stored in our databases, file storage (S3), and any derived analysis results or chat history. This deletion is immediate and irreversible. We do not retain copies of deleted files or conversations beyond what is necessary for system backup and recovery purposes, which are automatically purged within 30 days.
Additionally, all uploaded files and associated data are automatically deleted from our systems after 30 days of inactivity to ensure your data is not retained longer than necessary. Each time you access a file or chat session, the retention period is extended. We value your privacy and are committed to giving you complete transparency and control over your data at all times.
Your Rights: You have the right to access, correct, or delete your personal data at any time. You can manage your data directly through your account settings or by contacting us. We will respond to your requests in accordance with applicable data protection laws.
Data Security: All uploaded files are encrypted during transmission and storage. We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Your data is processed in isolated environments and stored securely in encrypted storage systems.
5. Children's Privacy
ChatExcel's Services are not directed at children under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us immediately. Upon verification, we will take prompt action to delete such data from our records and servers.
In jurisdictions where parental consent is required for processing the personal information of minors, we may request parental consent before collecting or using such data. Parents are encouraged to monitor their children’s online activities and ensure they are not using services or platforms without appropriate permissions. ChatExcel remains committed to compliance with applicable laws designed to protect children’s privacy online.
6. Links to Other Websites
Our Service may include links to external websites or services that are not operated or controlled by ChatExcel. If you click on a third-party link, you will be directed to that third party's site. We strongly recommend that you review the Privacy Policy of every website you visit to understand their data collection and usage practices.
Third-party sites and services, including platforms such as Discord or others accessed through our Services, operate independently and may have their own privacy policies and data practices. ChatExcel is not responsible for the content, privacy policies, or practices of these third-party websites or services. We disclaim all liability for any issues that may arise from your interactions with external websites. By interacting with third-party services, you acknowledge and accept that any data shared with them is subject to their respective policies, not this Privacy Policy.
7. Changes to our privacy policy
We may change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the top of the policy. If we make a change to this policy that, in our sole discretion, is material, we will provide you with additional notice. We encourage you to review the Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. If you continue to use our Services after Privacy Policy changes go into effect, you consent to the revised policy.