1. Introduction
Thank you for using the ChatExcel platform. These Terms of Service ("Terms") govern the relationship between ChatExcel ("ChatExcel," "we," "our") and the individual or entity ("Customer," "You," "Your") using or accessing our services, applications, or platform through our website available at ChatExcel.co (the "Site"), or by any other means (collectively, the "Services"). These Terms explain your rights regarding data analysis outputs, insights, and other results you generate using the Service (the "Assets"), any inputs you provide (the "Inputs"), your use of the Services, and other important topics such as arbitration. Our Privacy Policy outlines how we handle your data and can be found here.
Please carefully review these Terms, along with our Privacy Policy and all other documents referenced in these Terms, including any Subscription Plans and Community Guidelines. Together with these Terms, these documents form a single, binding agreement between us (the “Agreement”).
This Agreement is effective when the Customer is presented with this Agreement and proceeds to use or access the Services (the "Effective Date") or generates, receives, or distributes Assets. We may update this Agreement from time to time, and any updates will be presented to the Customer. Continued use of the Services constitutes acceptance of the updated Terms. If You do not agree to this Agreement, please stop using or accessing the Services immediately.
ChatExcel is designed to assist users in analyzing their spreadsheet data using AI. The Services are intended to simplify data exploration and streamline the analysis process but do not constitute professional financial or data analysis advice. You are responsible for verifying the accuracy and appropriateness of any insights or analysis generated for your intended use.
2. Information We Collect
ChatExcel collects a variety of information to provide and improve its Services. Personal Data includes information you provide directly, such as your email address, user name, organizational details like your company title, and spreadsheet files, text prompts, and messages input into the Services. We may also collect technical information, including your IP address, usage data, and data gathered through tracking technologies like cookies. Additionally, we collect information you share through surveys or communications with ChatExcel.
Usage Data is automatically collected and includes details about your device and browsing activity, such as browser type, operating system, and screen resolution, as well as information about the features of the Services you use, the duration of usage, and the pages or functionalities accessed. Tracking technologies such as cookies and web beacons are employed to monitor user activity, improve the user experience, deliver personalized content, and ensure functionality.
ChatExcel uses the collected Personal Data for multiple purposes, including providing, maintaining, and enhancing our Services, managing your account and access to functionalities, and fulfilling contractual obligations such as purchases or other agreements. We may contact you via email, phone, SMS, or app notifications to share updates, security alerts, or Service-related information. Additionally, we may provide you with news, promotions, and information about products and services similar to those you have purchased or inquired about, unless you opt out.
Your data is also used to respond to inquiries, support requests, and feedback, as well as to evaluate or execute business transactions such as mergers or acquisitions. We analyze data to identify usage trends, assess the effectiveness of promotional campaigns, and enhance our Services, marketing strategies, and user experience. We may also use your information to ensure compliance with applicable laws and enforce our policies.
ChatExcel is committed to safeguarding your data and using it responsibly to provide you with a seamless and secure experience. If you have any concerns or questions regarding how we handle your data, please reach out to us through the contact information provided on our website.
Acceptance of Terms
By accessing and using ChatExcel, You agree to comply with and be bound by our Terms of Use. These Terms outline the rules, regulations, and obligations that govern Your use of our website, platform, and services. By agreeing, You affirm that You have read, understood, and accepted these Terms as a binding agreement between You and ChatExcel. If You do not agree with any part of these Terms, please refrain from using our platform or accessing the Services.
Your acceptance of these Terms also signifies Your agreement to our Privacy Policy, Subscription Plans, and Community Guidelines, which together with these Terms form the entire Agreement governing Your use of ChatExcel. Continued use of the Services indicates Your acknowledgment and acceptance of any modifications to these Terms that may occur over time. It is Your responsibility to review the Terms periodically to ensure compliance.
We reserve the right to deny access to the Services to any individual or entity that fails to comply with these Terms. Please use ChatExcel responsibly and in accordance with the purpose of the platform to ensure a positive experience for all users.
Description of Service
ChatExcel presents a groundbreaking solution for analyzing and understanding your spreadsheet data, both simple and complex. Leveraging cutting-edge AI technology, ChatExcel empowers you to effortlessly explore your data by simply asking questions about your spreadsheet files, including Excel (.xlsx, .xls, .xlsm, .xlsb), OpenDocument (.ods), and delimited files (.csv, .tsv). Whether you seek trend analysis, data summarization, or comprehensive statistical insights, ChatExcel offers powerful analytical capabilities tailored to meet your needs and business objectives.
Our platform simplifies the data analysis process, enabling users to uncover meaningful insights and understand patterns through natural conversation. From quick calculations to sophisticated data exploration, ChatExcel serves as your analytical partner, surfacing key findings and delivering clear insights that transform your raw data into actionable business intelligence.
Service Availability and Quality
We are constantly improving the Services to make them better. The Services are subject to modification and change, including but not limited to the design style of Assets, the algorithms used to generate the Assets, and features available to the Customer. No guarantees are made with respect to the Services’ quality, stability, uptime, or reliability. Please do not create any dependencies on any attributes of the Services or the Assets. We will not be liable to You or Your downstream customers for any harm caused by Your dependency on the Service.
Both the Services and the Assets are provided to the Customer on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Assets and assume any risks associated with the use of the Services.
ChatExcel reserves the right to suspend or ban Your access to the Services at any time and for any reason. You may not access or use the Services for purposes of developing or offering competitive products or services. You may not reverse engineer the Services or the Assets. You may not use automated tools to access, interact with, or generate Assets through the Services. You may not resell or redistribute the Services or access to the Services. Only one user may use the Services per registered account. Each user of the Services may only have one account.
You may not use the Services to try to violate the intellectual property rights of others, including copyright, patent, or trademark rights. Doing so may subject you to penalties including legal action or a permanent ban from the Services.
We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses, and traffic information.
Age Requirements
By accessing the Services, You confirm that You are at least 13 years old and meet the minimum age of digital consent in Your country. If You are old enough to access the Services in Your country, but not old enough to have authority to consent to our terms, Your parent or guardian must agree to our terms on Your behalf.
Please ask Your parent or guardian to review these terms with You. If You are a parent or legal guardian and permit Your teenager to use ChatExcel, these terms also apply to You, and You are responsible for their activity on the Services.
ChatExcel is designed to simplify data analysis and enhance business intelligence in a professional and accessible manner. However, because the insights are generated by an AI system based on user inputs, unexpected outcomes may occur. This is an evolving technology, and while we aim for high-quality results, no guarantees are made regarding the suitability or accuracy of the analysis for Your needs. We encourage responsible use of the Services to ensure they align with Your analytical goals.
Your Information
By using the Services, You may provide ChatExcel with personal information such as Your email address, user name, billing information, language preferences, and any spreadsheet files or text prompts that You upload to the Service. Our Privacy Policy, which outlines how we handle and protect Your information, can be found here.
Data Retention and User Control
ChatExcel is committed to protecting your data and providing you with complete control over your information. Uploaded spreadsheet files and chat data are stored securely to enable access to your conversations and analysis history. You maintain full control over your data and can delete any uploaded files or chat sessions at any time through your account dashboard.
When you delete a file or chat session, it is permanently removed from our systems, including all associated data, analysis results, and chat history. This deletion is immediate and irreversible. We do not retain copies of deleted files or conversations beyond what is necessary for system backup and recovery purposes, which are automatically purged within 30 days.
Additionally, all uploaded files and associated data are automatically deleted from our systems after 30 days of inactivity to ensure your data is not retained longer than necessary. You can extend this retention period by accessing your files or chat sessions. We value your privacy and are committed to giving you complete transparency and control over your data at all times.
Dispute Resolution and Governing Law
In the event a dispute, controversy, or claim arises out of or relating to these Terms (“Dispute”), the Dispute will be resolved by binding arbitration rather than in court. The parties will first attempt in good faith to resolve any Dispute within 30 days after it arises. If the Dispute is not resolved within this timeframe, it shall be submitted to binding arbitration administered by the American Arbitration Association’s International Centre for Dispute Resolution in accordance with its Expedited Commercial Rules in force as of the date of this Agreement ("Rules"). The parties will mutually select one arbitrator to oversee the proceedings. The arbitration will be conducted in English and take place in Santa Clara County, California, USA.
By agreeing to mandatory arbitration as described herein, You and ChatExcel knowingly and irrevocably waive any right to a trial by jury in any action, proceeding, or counterclaim. However, either party retains the right to apply to a competent court for injunctive relief necessary to protect its rights pending the resolution of arbitration. The arbitrator may grant equitable or injunctive relief consistent with the remedies and limitations set forth in this Agreement. The arbitrator’s decision will be final and binding, and the award may be enforced in any court with jurisdiction over the parties or their assets.
Each party will bear its own legal and expert fees and expenses, regardless of the arbitrator’s final decision regarding the Dispute. This Agreement and any Dispute arising out of it shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Payment and Billing
We may invoice You for Your use of the Services through a third-party payment service provider, including but not limited to Stripe. The terms of service of the third-party payment provider shall govern and supersede this Agreement in the event of a conflict, but only with respect to payment processing. By using the Services, You agree to provide accurate and complete payment information and authorize ChatExcel or its payment service providers, such as Stripe, to charge the applicable fees to the payment method You provide.
No Refunds Policy: ChatExcel does not offer refunds under any circumstances. By subscribing to our Services, You explicitly acknowledge and accept this no-refund policy. You are solely responsible for managing Your subscription, including cancellation. Your continued use of ChatExcel constitutes ongoing acceptance of these terms, including our no-refund policy.
You may cancel Your subscription plan at any time through the account management section of the Site. Upon cancellation, Your access to the Services will remain active until the end of the current subscription period. No refunds will be issued for the remaining duration of the subscription period; however, You will not incur any additional charges after the subscription period ends. Please note that failure to adhere to our Community Guidelines or engaging in inappropriate use of the Services constitutes a breach of this Agreement and may result in the termination of Your access to ChatExcel without a refund. No refunds will be provided for any Services that have already been used.
We reserve the right to change our prices, subscription plans, and offerings at any time without prior notice. It is Your responsibility to review the applicable fees and terms before purchasing or renewing any subscription. Additional information regarding subscription plans, billing policies, taxes, and payment authorization can be found here.
ChatExcel is not responsible for any issues arising from third-party payment services, including delays, errors, or unauthorized transactions. It is Your responsibility to resolve such matters directly with the payment provider, including Stripe. If payment is not successfully processed due to insufficient funds, expired payment methods, or other reasons, we reserve the right to suspend or terminate Your access to the Services until all outstanding fees are resolved.
Acceptance of Terms: By signing up for and using ChatExcel, You expressly acknowledge that You have read, understood, and agreed to these payment terms, including our strict no-refund policy. You accept full responsibility for managing Your own subscription and understand that refunds will not be provided under any circumstances, including but not limited to accidental purchases, dissatisfaction with the Service, or failure to cancel before renewal.
Limitation of Liability and Indemnity
We provide the Services on an "as is" basis, and we make no promises or guarantees about their reliability, suitability, or availability.
You understand and agree that ChatExcel will not be liable to You or any third party for any loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential, or exemplary damages, however they arise. This includes, without limitation, damages resulting from the use of or inability to use the Services, reliance on any information obtained from us, or errors, defects, or interruptions in the Services. Our aggregate liability under this Agreement will not exceed the amount You paid for the Services that gave rise to the claim during the 12 months preceding the claim.
You are solely responsible for Your use of the Services. If You cause harm to someone else or become involved in a dispute with a third party due to Your use of the Services or Assets, ChatExcel will not intervene or be held liable.
To the fullest extent permitted by law, You agree to indemnify and hold ChatExcel, its affiliates, and its personnel harmless from and against any costs, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to third-party claims resulting from:
- Your use of the Services or Assets;
- Your violation of these Terms;
- Your violation of any rights of a third party; or
- Your violation of any applicable law.
This indemnity obligation survives the termination or expiration of this Agreement.
Content Rights
You own all Assets You create with the Services to the fullest extent possible under applicable law. However, the following exceptions apply:
- Your ownership is subject to any obligations imposed by this Agreement and the rights of any third parties
- You grant ChatExcel a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, distribute, and display the Assets for the purpose of providing the Services, improving the Services, and promoting the Services
Please consult with Your legal advisor if You need more information about intellectual property laws in Your jurisdiction. Your ownership of the Assets You create persists even if You subsequently downgrade or cancel Your membership.
Inputs, Assets, and other content You provide to the Services—including but not limited to spreadsheet files, text prompts, messages, and data shared through uploads, chats, or other interactions—are collectively referred to as "Content." You are solely responsible for ensuring that all Content You provide complies with applicable laws and this Agreement, and that You have the necessary rights and permissions to use and share such Content.
Rights You Grant to ChatExcel By using the Services, You grant ChatExcel, its affiliates, successors, and assigns a perpetual, worldwide, non-exclusive, sublicensable, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute the Content You input into the Services, as well as any Assets produced by You through the Services. This license allows us to improve and promote our Services and persists even after the termination of this Agreement for any reason.
This license does not affect Your ownership rights over the Content and Assets You create but ensures that ChatExcel can operate effectively and continuously improve the Services for all users.
Modification of Terms of Use
ChatExcel reserves the right, at its sole discretion, to update or replace these Terms of Use, or to modify, suspend, or discontinue the Service—including but not limited to specific functionalities, databases, or content—at any time without prior notice. Such changes may be communicated through announcements on the ChatExcel website, within the Service, or via email. Additionally, ChatExcel retains the authority to impose limitations on certain features or services, or to restrict access to portions of or the entire Service, without prior notification or liability.
It is Your responsibility to regularly review these Terms of Use for any updates or amendments. By continuing to use the Service after changes have been made and posted, You acknowledge and accept those changes. If You do not agree to the revised Terms, You must discontinue use of the Service immediately.
Trademarks & Patents
All logos, marks, and symbols associated with ChatExcel are either trademarks or registered trademarks belonging to ChatExcel. Any other trademarks referenced on this website are owned by their respective holders. You are not permitted to use the trademarks and logos shown on this website without the prior written permission from either ChatExcel or the trademark owners. Certain parts, features, and functionalities of ChatExcel's products may be safeguarded by patent applications or patents held by ChatExcel.
Licensing Terms
Subject to your compliance with this Agreement, the conditions herein, and any limitations applicable to ChatExcel or by law: (i) you are granted a non-exclusive, limited, non-transferable, non-sublicensable, non-assignable, and freely revocable license to access and use the Service for business or personal purposes; (ii) you retain ownership of all Assets you create using the Services; and (iii) ChatExcel assigns to you all rights, title, and interest in and to such Assets for your personal or commercial use. ChatExcel reserves all rights not expressly granted under these Terms of Use. Each user must maintain a unique account, and you are solely responsible for any activity conducted under your account. A breach or violation of any of our Terms of Use may result in the immediate suspension or termination of your right to use the Service without prior notice.
By using the Services, you grant ChatExcel, its successors, and assigns a perpetual, worldwide, non-exclusive, sublicensable, royalty-free, irrevocable copyright license to use, copy, reproduce, process, adapt, modify, publish, transmit, prepare derivative works of, publicly display, publicly perform, sublicense, and/or distribute text prompts, spreadsheet data, or Assets you input or generate through the Services. This license enables ChatExcel to make the Assets available generally and use such Assets as necessary to operate, maintain, promote, and enhance the Services, comply with applicable laws, and enforce our policies.
This license is provided without additional compensation to you, as your use of the Services constitutes sufficient consideration for the rights granted herein. Additionally, you grant other users of the Service a worldwide, non-exclusive, royalty-free license to access and use your publicly available Assets through the Service, including reproducing, distributing, modifying, displaying, and performing them, but only as enabled by features of the Service. The license to ChatExcel and its users survives the termination of this Agreement for any reason.
You acknowledge and agree that any misuse of the Service, including but not limited to actions that infringe on intellectual property rights or violate these Terms, may result in legal action, the suspension of your account, or the termination of this license agreement. If you have questions regarding the intellectual property rights of Assets created using ChatExcel, we recommend consulting with a legal professional to ensure compliance with applicable laws.
Termination
ChatExcel may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Use, which may result in the forfeiture and destruction of all information associated with your account. Further, either party may terminate the Services for any reason and at any time upon written notice. If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid hereunder are non-refundable. Upon any termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions hereof which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You shall defend, indemnify, and hold harmless ChatExcel, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) your use or misuse of, or access to, the Service, or (ii) your violation of the Terms of Use or any applicable law, contract, policy, regulation or other obligation. ChatExcel reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with ChatExcel in connection therewith.
Thank you
Thank you for choosing ChatExcel. Our platform is designed to empower you with data-driven insights and simplify your spreadsheet analysis workflow. We are committed to delivering a seamless and efficient user experience that helps you make informed decisions based on your data.