Question 1

What is ChatExcel?

Accepted Answer

ChatExcel is an AI-powered assistant that lets you have conversations with your Excel (.xlsx) and CSV files using plain language. Ask questions and receive instant insights, statistical analysis, charts, and data breakdowns. ChatExcel can also teach you Excel skills by providing formulas, tips, and techniques to analyze your data yourself.

Question 2

Can ChatExcel help me learn Excel formulas?

Accepted Answer

Yes! ChatExcel serves two purposes: 1. Instant Answers: Ask "What is the average sales by region?" and get immediate results from your data. 2. Excel Learning: Ask "How do I calculate average sales by region?" and ChatExcel will provide Excel formulas (like AVERAGEIF, SUMIFS, pivot tables) with step-by-step explanations tailored to your specific spreadsheet. You can use ChatExcel to both get quick insights and learn to perform analyses yourself in Excel.

Question 3

Which file types and sizes can I upload?

Accepted Answer

We support a wide range of spreadsheet formats: Excel: .xlsx, .xls, .xlsm, .xlsb OpenDocument: .ods Delimited: .csv, .tsv File size limits based on your plan: Plus: 10MB per file Pro: 20MB per file Premium: 30MB per file Need support for other formats? Let us know!

Question 4

Can ChatExcel make charts from my data?

Accepted Answer

Yes. Ask for a comparison, trend, or breakdown and ChatExcel renders an interactive bar, line, area, or pie chart directly in the conversation, with a table view of the underlying numbers.

Question 5

How do file credits work?

Accepted Answer

One file credit is used each time you upload a spreadsheet to start a new conversation. Once your file is uploaded, you can ask unlimited follow-up questions within the same chat without using additional credits. Credits reset at the beginning of each billing cycle.

Question 6

What's included in each subscription plan?

Accepted Answer

Plus: 50 files monthly, 10MB max size, standard AI model, natural language queries, multi-language AI (15+ languages), statistical analysis, charts, email support Pro: 250 files monthly, 20MB max size, advanced AI model, natural language queries, multi-language AI (15+ languages), advanced statistical analysis, pattern recognition, priority support Premium: 500 files monthly, 30MB max size, advanced AI model, natural language queries, multi-language AI (15+ languages), advanced statistical analysis, pattern recognition, priority support See our Pricing page for a complete feature comparison.

Question 7

How does billing work?

Accepted Answer

All paid plans are available as monthly or annual subscriptions. Annual plans include two months free. You can upgrade, downgrade, or cancel at any time through your account dashboard, with changes taking effect immediately.

Question 8

Do unused file credits roll over?

Accepted Answer

No, unused credits reset at the beginning of each billing cycle. This helps us maintain our infrastructure and ensure consistent service quality for all users.

Question 9

How do I manage my subscription?

Accepted Answer

Managing your subscription is simple. Open Settings in your dashboard sidebar to access our secure customer portal where you can change plans, update payment methods, or cancel with just a few clicks.

Question 10

What is your refund policy?

Accepted Answer

We do not offer refunds. ChatExcel incurs computing costs as soon as your files are processed, so we cannot provide refunds after credits are used. You can cancel future renewals anytime to prevent additional charges.

Question 11

How can I get the most from ChatExcel?

Accepted Answer

For best results: Use clean, well-structured data with descriptive column headers Ask specific questions (e.g., "What were total sales by region in Q2?") Include relevant context like time periods or categories in your questions Break complex queries into simpler, sequential questions Ask "What is..." for instant answers, or "How do I..." to learn Excel formulas Request Excel tips, formulas, or best practices for working with your specific data

Question 12

Is my data secure?

Accepted Answer

Absolutely. Your security is our priority. All files are encrypted during transmission and storage, processed in isolated environments, and automatically deleted after 30 days. You can also manually delete your data at any time. We never use your data to train our models.

Question 13

What support options are available?

Accepted Answer

Support varies by plan: Plus: Email support with 48-hour response time Pro: Priority email support with 24-hour response time Premium: Priority email support with 24-hour response time All plans include comprehensive documentation and guides.

Questions, answered.

Questions, answered.